Can you give an example of how a DSS might help wiht intelligence?

Sean O'Sullivan: A DSS that is focused on a database might provide a list of all the staff who are available at the required times with associated lists of their skills and costs (wages etc)... Sep 29, 2009 12:42:52 PM EST
Sean O'Sullivan: And you as the manager can then use this information to develop several alternative rosters ...(Design) Sep 29, 2009 12:43:39 PM EST
Sean O'Sullivan: .. and then choose the best roster ... (Choice) ... and then put it into place (Implementation) Sep 29, 2009 12:45:39 PM EST
Sean O'Sullivan: It can be useful to think of decision support as a COLLABORATION between a human decision-maker and a DSS. Sep 29, 2009 12:49:00 PM EST

Sean O'Sullivan: It turns out that the simplest of teh four stages to do aas a DSS is teh design stage. Iterlligence is very complex, choice is untrustworthy, and implementation is often outside teh scope of automated systems. ( Iw ant the house painted pink!) Sep 29, 2009 12:54:00 PM EST

Simon’s (1) Intelligence Phase

“the decision maker examines reality and identifies and defines the problem. Problem ownership is established as well.”
Turban et al (2007) pg. 53.

• Problem Identification via

1. Scanning - Gathering information & data

1. External sources
2. Internal sources

• Problem Classification
• Problem decomposition
• Problem ownership

Decision making process

Intelligence: Searching for conditions that call for decisions.

Design: Inventing, developing, and analyzing possible alternative courses of actions (solutions)

Choice: Selecting a course of action from among those available

Implementation: Adapting the selected course of action to the decision situation (ie. problem solving or opportunity exploiting)