Data Aquisition: The nature and sources of data

Data, Information, & Knowledge

• Data – items about things
• Information – data that have been ‘massaged’ (organised/maniupulated)
• Knowledge – information, experience, learning, expertise

Internal data

• Stored in more than one place
• About people, products, services, and processes
• Available via
• Intranet
• Other internal network

External data

• Many sources
• Usually irrelevant to specific MSS
• Needs to be monitored and captured in context to business needs and operations

Personal data

• Users’ own expertise, knowledge, opinions, interpretations